Fill in the form. You will need the SKU, the pistol it was fitted to, and where you bought it. A replacement goes out once the claim is in. We sometimes ask for the failed part back, postage paid.
Swap it from your own stock then send the claim. The credit will go on your next order.
Defects in materials and workmanship, and we pay the return shipping. Normal wear, ageing, solvent or heat damage and modified adapters are not covered. If an adapter was fitted to a pistol or magazine it was not made for, that is a fitment question rather than a defect – check the pairing in the Adapter Finder and we will help you sort it out.